Privacy policy
Last updated: 25 September 2026
Eden Gardening & Landscaping Ltd uses the information you provide to respond to enquiries, arrange services and handle support requests.
What we collect and why
Quote requests include your name, phone, optional email, service choices, property type, size, area, optional budget, preferred visit date, message, optional referral code and up to three optional photos. We use these to understand your requirements and prepare a quotation. Please avoid including other people or sensitive information in photos.
Problem reports include a service or order reference, phone number, description and optional photos so we can investigate. Deletion requests include your name, contact details, optional reference and request details so we can verify your identity and locate the relevant records. Each submission has a unique reference to prevent duplicate processing.
Who handles your information
Our website passes requests through Eden’s service providers for secure intake and record management in n8n and ERPNext. Authorised staff and service providers use the information to respond and deliver services. Form consent does not subscribe you to marketing.
Storage and your device
We retain information needed for your enquiry, service, support and any applicable record-keeping obligations. We review deletion requests against those purposes and explain any records we need to retain. A quote request and its photos that do not become a job are deleted 12 months after our last contact with you. Records of work you go ahead with are kept for 5 years with your customer record. Automated processing logs that contain names or phone numbers are deleted after 30 days. When we delete an enquiry at your request, we keep only coded duplicate-check values, which cannot be turned back into your details, for 90 days, then delete those too. Our service-provider locations are awaiting confirmation before launch.
The website can save public brochure pages on your device for offline reading. It does not save form entries or photos in an offline submission queue. Installation and offline storage can be removed through your browser’s site-data settings. Essential platform cookies may be used for account or shop functions where available.
Your choices
You can ask for access, correction or deletion, or withdraw consent for future optional processing. Contact edengardeningandlandscaping@gmail.com or call +254 722 149 376. External Google and WhatsApp links are subject to those services’ privacy policies.